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Delivering a great customer experience across all channels has become the holy grail of marketing and brand differentiation. That’s why Neustar commissioned Forrester Consulting to survey leading marketers and assess their levels of sophistication in delivering a true omni-channel experience. | |
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Get a sneak peak at the findings of the upcoming Omni-Channel Maturity Model with guest speaker Rusty Warner, Forrester Research principal analyst, and Rashmi Vittal of Neustar. This webinar will examine: | |
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| What are the dimensions of omni-channel maturity? |
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| Which industries are leading the pack? |
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| Are there technologies that are prerequisites? |
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| What are the most effective organizational structures? |
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