Salesforce gives Service Cloud a shot of data science

ITworld Big Data and Analytics Strategies
	Apache Tajo brings data warehousing to Hadoop  Organizations that want to extract more intelligence from their Hadoop deployments might find help from the relatively little known Tajo open source data warehouse software, which the Apache Software Foundation has pronounced as ready for commercial use.The new version of Tajo, Apache software for running a data warehouse over Hadoop data sets, has been updated to provide greater connectivity to Java programs and third party databases such as Oracle and PostGreSQL.While less well-known than other Apache big data projects such as Spark or Hive, Tajo could be a good fit for organizations outgrowing their commercial data warehouses. It could also be a good fit for companies wishing to analyze large sets of data stored on Hadoop data processing platforms using familiar commercial business intelligence tools instead of Hadoop’s MapReduce framework.To read this article in full or to leave a comment, please click here Read More  WHITE PAPER: Spanning 3 Ways to Restore Salesforce Data  Data loss in Salesforce can be disastrous for your organization. Understand the three options for restoring lost data so you’re ready when the worst happens. In this paper learn: -3 methods for restoring lost Salesforce data -Challenges and benefits of each method -Best practices for backup and restore Learn More In this Issue Salesforce gives Service Cloud a shot of data science R.E.S.P.E.C.T.: The way for CISOs to get and keep it (via CSOonline.com) HP embraces open hardware designs with Cloudline servers These CompSci programs deliver most bang for buck, report finds Shortage of security pros worsens WHITE PAPER: Cisco Systems Cisco FireSIGHT Management Center  If you don’t have total visibility into everything on your network – physical and virtual hosts, operating systems, applications, services, protocols, users, content, network behavior, as well as network attacks and malware – you’re giving sophisticated attackers an advantage. Learn more >> Salesforce gives Service Cloud a shot of data science  Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce’s CRM platform is no exception. Barely a week after adding a new predictive decision-making feature to its Marketing Cloud, it’s now added a new Intelligence Engine for Salesforce Service Cloud that’s designed to improve how service reps interact with customers.A new Intelligent Business Processes feature, for example, allows companies to dynamically assign cases to agents based on skill set, case history, presence or the particular communication channel through which the case was born.Using workflow automation, the feature can also trigger any business process, such as escalating cases beyond the support department to sales or marketing. Particularly promising sales leads, for example, can be distributed to the top-performing teams or individuals equipped to upsell.To read this article in full or to leave a comment, please click here Read More  R.E.S.P.E.C.T.: The way for CISOs to get and keep it (via CSOonline.com)  CISOs are held in generally low regard in the executive suite. The way to reverse that, say those who are familiar with, or have held, the position, is to be more than a geek. Read More  WHITE PAPER: Cisco Systems Securing the Modern Data Center  This paper reviews three data center trends and their risks, as well as highlights how Cisco solutions can help you: - Provide visibility into virtual infrastructures - Deliver comprehensive, real-time network visibility - Enable bigger and faster networks Learn more >> HP embraces open hardware designs with Cloudline servers  Hewlett-Packard is following in the footsteps of Facebook and Microsoft in embracing open hardware designs with its new low-cost Cloudline servers.Cloudline servers are no-frills cloud servers that break away from proprietary technology HP uses in its popular Proliant servers. The servers are HP’s first based on industry standard specifications defined by the Open Compute Project, which was founded by Facebook in 2012, and Open Networking Foundation, which was formed in 2011.The use of low-cost, bare-bones servers is growing among Internet service providers like Google and Facebook, which are looking for a cheap and efficient ways to upgrade hardware in data centers. Cloudline gives HP a chance to pursue that customer base, said John Gromala, senior director of hyperscale product management.To read this article in full or to leave a comment, please click here Read More  These CompSci programs deliver most bang for buck, report finds  The computer science programs at Stanford University, the University of California at Berkeley and MIT offer students the best return on investment, according to a new report by salary watcher PayScale.The report, playing off valid concerns of mounting student debt, enables you to slice and dice data to figure out estimated ROI for CompSci and other college programs on an annual and 20-year basis.Students graduating from the Stanford CompSci program, without financial aid and living on campus, can expect an average net ROI of $1.6M over 20 years vs. someone who enters the workforce straight from high school, according to the interactive PayScale report. The promise of such a good salary for those armed with computer science degrees might make the four-year total cost of $233K (including around $30 in loans) at Stanford a little easier to swallow, right?To read this article in full or to leave a comment, please click here Read More  Shortage of security pros worsens  Security hiring challenges have worsened over the last several years. Threats are more numerous and more sophisticated; security breaches are more publicized; and CEOs, CIOs and CISOs are being held accountable for damaging hacks. It’s no surprise companies are working harder to find, hire and retain experienced security pros.A turning point was the TJX breach in 2006, which led to data-breach disclosure legislation and increased scrutiny of corporate data-handling practices, says Larry Wilson, information security lead in the University of Massachusetts President’s Office. From then on, demand for security pros “really started to accelerate."To read this article in full or to leave a comment, please click here Read More
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