| Off the Record |
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A faulty satellite Internet connection is traced to a basic obstruction, which all but the vendor's technician overlooked.
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Issue highlights
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| Resource compliments of: IT Roadmap Denver
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A techie runs the gauntlet with a distant, demanding boss -- and comes out the winner after the ordeal. READ MORE
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Two is the unlucky number for one company where an Internet upgrade starts off wrong, then bites back later. READ MORE
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