Sixteen stories of It trials and triumphs

Back to basics: 5 baffling tech support tales 3 terrible tales from the tech cleanup crew

Off the Record March 04, 2015 8 feel-good tales of life in IT Once in a while a story shares an IT pro’s triumphs -- when everything comes together and the success far overshadows any roadblocks. We've searched through the InfoWorld Off the Record archives to uncover such gems. READ MORE   Issue highlights 1. Back to basics: 5 baffling tech support tales 2. 3 terrible tales from the tech cleanup crew White Paper: Akamai Hackers are Out There, Fight Back with a Strategic Plan According to a new CSO survey, companies know hackers are targeting them, but too few have plans in place for fighting back. Here are the steps you need to take to eliminate the disconnect. LEARN MORE Back to basics: 5 baffling tech support tales Kill this key! Use your bionic vision! Play family counselor! These requests are all in a day's work at the help desk. READ MORE 3 terrible tales from the tech cleanup crew You know there will be bad apples in any given profession, but it’s still disappointing to come across one of your own. It’s no fun to clean up their mess, either, though on the flip side, at least you look good. READ MORE White Paper: Damballa ESG Lab Spotlight: Damballa Failsafe with HP TippingPoint The Need for Certainty and Automation in Network Security – Damballa Failsafe with HP TippingPoint: ESG believes this may be the most effective means for reducing risk and combatting advanced malware attacks. Damballa and HP have partnered to bring a joint solution to the market to help automate responses to infections.LEARN MORE