Several recent articles in national journals support the validity of the Baldrige approach across several sectors, including health care and manufacturing.
First, "Understanding High-Reliability Organizations: Are Baldrige Recipients Models?" published in The Journal of Healthcare Management of the American College of Healthcare Executives, asks, Is the Baldrige model a platform for achieving high reliability? Author John R. Griffith analyzed the outcomes of Baldrige Award recipients in the health care sector and whether, through application of the Baldrige Health Care Criteria for Performance Excellence, they have become high-reliability organizations—those that seek zero defects in outcomes quality.
With some exceptions, Griffith looked at the outcomes data of the 15 health-care-sector award recipients to date that applied for the Baldrige Award as individual hospitals and the 7 health care recipients that applied as systems, as well as all hospitals within those systems, across several measures.
"The data show that the Baldrige approach is an effective method of generating above-average performance. Award recipients have made substantial strides in safety, reductions of infections, immunizations, and patient satisfaction," writes Griffith. "The Baldrige model has documented successes in quality improvement and should be the standard of excellence in managing all [health care organizations]."
First, "Understanding High-Reliability Organizations: Are Baldrige Recipients Models?" published in The Journal of Healthcare Management of the American College of Healthcare Executives, asks, Is the Baldrige model a platform for achieving high reliability? Author John R. Griffith analyzed the outcomes of Baldrige Award recipients in the health care sector and whether, through application of the Baldrige Health Care Criteria for Performance Excellence, they have become high-reliability organizations—those that seek zero defects in outcomes quality.
With some exceptions, Griffith looked at the outcomes data of the 15 health-care-sector award recipients to date that applied for the Baldrige Award as individual hospitals and the 7 health care recipients that applied as systems, as well as all hospitals within those systems, across several measures.
"The data show that the Baldrige approach is an effective method of generating above-average performance. Award recipients have made substantial strides in safety, reductions of infections, immunizations, and patient satisfaction," writes Griffith. "The Baldrige model has documented successes in quality improvement and should be the standard of excellence in managing all [health care organizations]."
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