As more and more businesses strive to become digital, there becomes a growing need for technology to handle diverse content formats. Today,businesses moving into the digital world must deal with multiple channels, such as the call center, the Web, kiosks, mobile devices, and the mail, for collecting and disseminating multiple content types like e-forms, email, voice, fax, and PDF - and no, paper is still not going away.
IBM commissioned Forrester Consulting to examine these growing content transformation usage requirements within enterprise organizations.
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