2015년 3월 16일 월요일

Ritz-Carlton Practices for Building a World-Class Service Culture





03/16/2015 09:00 AM EDT

Posted by Christine Schaefer The Ritz-Carlton Hotel Company has long demonstrated an organizational culture based on strong customer service. It received the Malcolm Baldrige National Quality Award twice. And it has also earned hotel industry recognition for top customer satisfaction. … Continue reading 


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